Uwajibikaji Pamoja
Integrated Complaints Referral Mechanism At County Level
Quality service and accountability from government and non governmental service providers is your right. TI Kenya and its partners will ensure your message is forwarded to the relevant aid or service provider and ensure that you are given a feedback.
Collaborated by over 40+ organisations
We bring you a one stop shop for all your complaints
Who Are We?
This initiative was piloted In Turkana, West Pokot and Wajir by the collaborating organisations
The platform provides a single point of entry for submitting complaints, regardless of the nature or source of the complaint, that is through the web, the short-code and the hotline. The platform is a centralized system that allows citizens to submit complaints and have them efficiently routed to the relevant authorities or organizations for resolution. This platform aims to streamline the complaint handling process and ensure that complaints are appropriately addressed and resolved.
Submit Your Report
Together, let’s foster a culture of accountability and proactively work towards building a better community. Your complaints can help shape positive outcomes and pave the way for a brighter future.
We are proud of our achievements
Your complaints provide valuable feedback to service providers, government agencies, and organizations
7518
Total Reports
3472
Referred Reports
2184
Resolved Reports
Concept Paper
Concept Paper
The referral of complaints from one organization institution to another and will provide a one stop point for people to cast their complaint regardless of the organization concerned. It will thus also bring feedback and participation mechanisms closer and more easily understandable to the people.
Counties Covered
SMS 22128
Turkana County Government
SMS 22134
West Pokot County Government
SMS 22130
Uasin Gishu County Government
SMS 21662
Marsabit County Government
Frequently Asked Questions
If you don’t see an answer to your question, you can send us an email at info@uwajibikajipamoja.org
Can I submit my report if I don't have a smartphone?
You can submit your report in through the SMS shortcode 22130
What happens after I submit my report?
The submitted report is forwarded to the relevant organizations for proper action. You check the status of your report by sending "status [report-tracking number]" to 22130
How do I hide my personal details in my report?
You can do that by selecting yes in the "Do you want to be anonymous ?" question while you submit your report.
How do I receive feedback on the status of my report?
You will only be contacted through the 22130 sms shortcode
Can I attach documents to my report?
You can do that by using the online form at uwajibikajipamoja.org
Why do have to you collect my bio information?
We collect general information in order to help us with analytics . You can also update your bio by sending "clear bio" to 22130