Integrated Complaints Referral Mechanism At County Level
Quality service and accountability from government and non governmental service providers is your right. TI Kenya and its partners will ensure your message is forwarded to the relevant aid or service provider and ensure that you are given a feedback.
Collaborated by over 40+ organisations
We bring you a one stop shop for all your complaints
Who Are We?
This initiative was piloted In Turkana, West Pokot and Wajir by the collaborating organisations
The platform provides a single point of entry for submitting complaints, regardless of the nature or source of the complaint, that is through the web, the short-code and the hotline. The platform is a centralized system that allows citizens to submit complaints and have them efficiently routed to the relevant authorities or organizations for resolution. This platform aims to streamline the complaint handling process and ensure that complaints are appropriately addressed and resolved.
Submit Your Report
We are proud of our achievements
Your complaints provide valuable feedback to service providers, government agencies, and organizations
Frequently Asked Questions
Can I submit my report if I don't have a smartphone?
You can submit your report in through the SMS shortcode 22130
What happens after I submit my report?
The submitted report is forwarded to the relevant organizations for proper action. You check the status of your report by sending "status [report-tracking number]" to 22130
How do I hide my personal details in my report?
You can do that by selecting yes in the "Do you want to be anonymous ?" question while you submit your report.
How do I receive feedback on the status of my report?
You will only be contacted through the 22130 sms shortcode
Can I attach documents to my report?
You can do that by using the online form at uwajibikajipamoja.org
Why do have to you collect my bio information?
We collect general information in order to help us with analytics . You can also update your bio by sending "clear bio" to 22130